Glorion Casino Privacy Policy

Who Controls Your Data

Casolinia Group, registered in Anjouan, Union of the Comoros under Anjouan eGaming Licence No. ALSI-152406028-FI2, is the data controller for all personal information collected through glorioncasino24.com. Casolinia Group determines why personal data is collected and how it is used across registration, payments, verification, and support, and this policy applies to every player who creates a Glorion account regardless of the province or territory in which they reside.

What Happens if You Ask Us Not to Process Your Data

Where processing rests on consent rather than a legal obligation, a player may withdraw that consent at any time, though doing so for data required to operate the account, such as identity verification records or transaction history, may mean the account can no longer be maintained. To request that any consent-based processing stop, or to exercise the access, correction, or portability rights described below, contact [email protected]. Requests are acknowledged within a reasonable timeframe and completed once identity is confirmed, so that personal data is not disclosed or altered in response to a request from someone impersonating the account holder.

Right to File a Complaint

A player who believes their personal data has been mishandled by Glorion may file a complaint with the Office of the Privacy Commissioner of Canada, the federal body responsible for oversight of PIPEDA compliance. Residents of Quebec have the additional option of filing a complaint with the Commission d’acces a l’information du Quebec under the Act respecting the protection of personal information in the private sector, known as Law 25. Glorion recommends contacting [email protected] first so that an issue can be reviewed internally, but this is not a requirement before approaching either regulator.

How Long Your Data Is Kept

Account data, including registration details, transaction history, and KYC verification records, is retained for as long as the account remains active and for a further period after closure to satisfy anti-money laundering recordkeeping obligations tied to Glorion’s licence. When an account is closed at the player’s request, personal data outside of what must be retained for legal or regulatory reasons is deleted or anonymized within a reasonable period following closure. Data connected to an unresolved dispute, a pending withdrawal, or a fraud investigation is retained until that matter is fully closed, even if the underlying account has already been closed.

Personal data is shared only with parties directly involved in operating the Glorion platform. Payment processors handling Interac e-Transfer, Visa, Mastercard, and cryptocurrency transactions receive the transaction data necessary to complete a deposit or withdrawal. Identity verification is supported by third-party KYC service providers who review uploaded documents such as a driver’s licence, passport, or provincial photo ID card, along with a utility bill or bank statement submitted as proof of address. Game software providers, including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Play’n GO, NetEnt, Microgaming, and BGaming, receive gameplay session data needed to run individual game rounds, but do not receive full account or payment details. Data is also disclosed where required by law, including anti-money laundering reporting obligations tied to Glorion’s Anjouan eGaming licence.

Where Your Data Is Processed

Some of the third-party service providers listed above, including certain payment processors and game software providers, operate infrastructure outside Canada. Where personal data is transferred outside Canada for processing, Glorion requires that the receiving party maintain contractual safeguards equivalent to the protection required under PIPEDA, including restrictions on further disclosure and defined data security obligations. Data transferred internationally remains subject to this policy regardless of where it is processed.

Personal data is collected to open and operate an account, process deposits and withdrawals, verify identity, administer bonuses, provide customer support, and meet anti-money laundering obligations under the framework applicable to Glorion’s licence. Under PIPEDA, express consent is obtained before collecting sensitive information such as identity documents submitted for KYC verification, typically through the upload step in the verification centre. Implied consent applies to routine account operations, such as processing a deposit the player has just initiated, where the purpose is obvious from the context of the action. Where collection is required to meet a legal obligation, such as retaining transaction records for anti-money laundering purposes, that processing continues regardless of whether consent is given, because it is not consent-dependent.

What Data We Collect

Registration data includes full legal name, date of birth, email address, password, and residential address. Payment data includes the method used for each deposit or withdrawal, transaction amounts, and, where applicable, wallet addresses for cryptocurrency transactions. KYC data includes copies of the identity and address documents described above, submitted through the verification centre. Technical data includes IP address, device and browser type, and session logs recorded automatically when the platform is accessed, used for security monitoring and fraud prevention. Cookies, described further below, are used to maintain a logged-in session and to understand how the site is used.

Cookies, Analytics, and Marketing Emails

Glorion uses essential cookies to keep a player logged in and to remember cart and session state, and these cannot be disabled without affecting core site functionality. Analytics cookies measure traffic patterns and page performance and can be declined through the cookie banner shown on first visit without affecting account access. Marketing emails, including promotional offers beyond the standard account and transaction notifications, are sent only with consent obtained under Canada’s Anti-Spam Legislation, and every marketing message includes an unsubscribe link that takes effect on the next send cycle.

Your Rights Over Your Data

A player may request access to the personal data Glorion holds about them, request correction of inaccurate data, and withdraw consent for processing that is not required to operate the account, as described above. Residents of Quebec have additional rights under Law 25, including the right to request de-indexation of personal data made public without justification and the right to data portability, allowing a copy of personal data to be transferred in a structured format on request. All rights requests are handled by the team at the contact address below once identity has been confirmed.

Contact for Data Requests

Questions about this policy or requests relating to personal data should be sent to [email protected]. Include the email address registered to the Glorion account so the request can be matched to the correct account and processed without delay.